Screen Reference > Other > Login Window > Forgotten Admin Password (Administrators Only)

If you have forgotten your Admin password...

1.Try passwords you normally use (most people seem to have a few favorite passwords).

2.If you originally entered a password longer than twenty characters, try logging on by entering the first twenty characters ONLY.

3.If all else fails, do ONE of the following:

OPTION #1 - Reinstall the software: This means losing all your existing data.
Uninstall FastMaint, then use the software installer you previously downloaded to reinstall the software. It will automatically give you a new 30-day trial. This option is only good for people doing a software trial and who do not have much data yet in the database.

OPTION #2 - Reset the administrator account (Admin) password: Open a command line window (click the Windows Start button, select Run then type "cmd" and hit Enter). In the command window, change the folder to the FastMaint install directory (usually "cd C:\Program Files\fastmaint"). Enter "fastmaint.exe -reset". This starts FastMaint Professional with the administrator account ("admin" user) password cleared out. You can login as "admin" with no password. At this point you will have to enter a new password.