<< Click to Display Table of Contents >> Navigation:  »No topics above this level« Subscription Questions (for FastMaint Cloud ONLY)

If you have a subscription to FastMaint Cloud (FastMaint Web hosted by us) here is some information regards subscriptions. If you need additional information please click on the Support link in FastMaint Cloud to contact us for assistance.

1. How do I change/ cancel my subscription?

On the Home page, Administration tab click on Subscription Details to modify your subscription. You must be a member of the Administrators group to be able to do this.

You can add/ remove users, add/ remove the bar code module, pay invoices and more.

Canceling your subscription: You can also cancel your subscription on the Subscription Details page (Home page, Administration tab). If you cancel your subscription you can use it till the expiration date (End/ Renew On date). No refunds are provided for canceled subscriptions. Please contact Support within 30 days of cancellation if you want to restart your subscription. Otherwise all your data is subject to removal after 30 days.  

2. When am I billed and how do I pay invoices?

You will start receiving invoices for the price shown on the Subscription Details page (Home page, Administration tab) when your trial expires. Invoices will be emailed to the address specified on the Billing tab. Usually if invoices are not paid in 30 days your account is automatically canceled and your data will be deleted.

You can set a debit/ credit card for automatic invoice payments. This card can be changed/ updated as needed (e.g. when it is about to expire).